The Swish IT Help Desk supports Leumit Healthcare headquarters and administrative functions as healthcare workers in it’s clinics across the country. Fast response and special care is required, especially when a healthcare worker is experiencing an IT incident while providing service for our customers. With a growing demand for IT services our main challenge is to continue to provide excellent service, while maintaining a lean IT staff. Leumit Healthcare looked for an AI based solution that could integrate with its BMC Remedy force ITSM with minimal integration efforts and virtually zero setup, to achieve our  business goals without increasing staff.