The Swish.ai platform evaluates your historical ITSM ticket data to create and inform dynamic AI models that capture insights about your unique environment, even as it evolves.
UNDERSTAND to accurately classify
Swish.ai’s patented solution goes beyond NLP to understand your company lingo. It improves the understanding of each underlying ticket issue and identifies the next best action accurately on the spot.
EXPEDITE to the best agent
Once tickets have been accurately classified, the platform evaluates additional real-time variables before assigning them to the best-matched agents. We also provide reference resources to ensure they have everything needed to resolve the ticket without re-routing or pausing it.
MONITOR to maintain control
The platform provides you with a comprehensive dashboards to view all your metrics so you confidently know where things stand — all in real time.