Swish AI announced a series of strategic partnerships with Snowflake, Dell Technologies, and HCL Technologies Solutions to help enterprise ITSM leaders streamline and optimize their processes, reduce workload and improve efficiency

Tel Aviv – December 13, 2022 – Swish.ai, a leader in ITSM intelligence solutions, has announced the expanded global availability of its HyperAutomation Intelligence platform through three significant partnerships with companies including Snowflake, Dell Technologies, and HCL Technologies.  

As the size and complexity of IT systems and services continue to grow, the cost of managing them internally can be significant for enterprise companies. By leveraging the power of AI/ML and process mining, Swish.ai’s platform allows organizations to streamline and optimize their internal ITSM processes, reducing workload and improving efficiency. This not only saves time and resources for IT teams, but also helps to reduce costs for the enterprise as a whole.

Swish.ai is an enterprise-ready hyperautomation intelligence platform and connects to the organization ticketing tools such as ServiceNow, BMC or CA. The solution uses the unstructured ITSM data in helpdesk tickets, incident reports, service requests to autonomously identify bottlenecks and inefficient processes in the ITSM organisation. It then delivers ticket deflection, automation and prevention opportunities, saving teams time – and money.

“Building out a top-performing, enterprise-grade ITSM team should not be as challenging and as expensive as it is. Especially when teams can find very real efficiencies using an AI-first solutions like Swish” said Sebastien Adjiman, co-founder and CEO of Swish. “By building technical and business partnerships with world class tech platforms like Snowflake, Dell Technologies, and HCLTech, we’re looking forward to helping even more companies transform their ITSM data into highly efficient workstreams.”

Enterprise customers working with Dell Technologies or with HCL Technologies as their digital workspace solution providers will be able to purchase the Swish.ai HyperAutomation Intelligence solution directly from their local sales representative. 

In addition, customers using the Snowflake ServiceNow connector, will be able to deploy the  Swish.ai HyperAutomation solution to transform their raw ITSM data into actionable insights without having to move their data from where it resides in Snowflake.

Backed by leading venture capital firms including Dell Technologies Capital, StageOne, AxessVentures and SamsungNEXT, Swish.ai today powers the experience of more than thousands of IT professionals working across more than 10 industries in both Europe and the US. The company, founded in Tel Aviv with teams in the USA and Israel, was formed by IT industry veterans with decades of experience in the IT sector.