TAKE THE FAST ROUTE. WIN WITH EVERY TICKET!

The first hyperautomation platform that works with existing ITSM tools to uncover and act on insights in real time, accelerating ticket resolution time and reducing costs.
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meet swish.ai

Transform the ITSM delivery experience with autonomous orchestration

Smarter Data Utilization

Unlock your valuable ticket data archive to extract deep insights that will be used in real time to improve the outcome of every new ticket.

Actionable Insights

Automatically understand and classify each new ticket in detail to develop actionable insights into the best course of execution.

Best Agent Assignment

Identify and utilize the most valuable agent for each and every ticket — eliminating unnecessary hops and turning each agent into a true champion.

Budget Maximization

Monitor performance in real time to optimize resources, maximize your budget, and get ahead faster by capitalizing on opportunities or detecting anomalies early.

SWISH.AI BOOSTS YOUR TICKET PERFORMANCE

JUST LOOK AT THE RESULTS

Increased MTTR

“Vanilla” ITSM Tools 15%

Rules-Based Automation 40%

Swish.ai Hyperautomation 80%

HOW SWISH.AI WORKS

Swish.ai hyperautomation mines, automates, and predicts the best course of action, and then routes to the best-matched agent

Discover how Swish.ai boosts your IT delivery experience

ANALYZE your historical data

AI isn’t one size fits all. The Swish.ai platform digests all your ITSM data and develops dynamic AI models that are specific to your unique business environment. This analysis is ongoing to ensure the platform keeps up with your business as it changes.

UNDERSTAND each individual ticket

Swish.ai’s patented Service Language Understanding goes beyond NLP to ensure service-specific tickets are accurately classified, including all the details provided as free text.

EXPEDITE to the best agent

Once tickets have been accurately classified, the platform evaluates additional real-time variables before assigning them to the best-matched agents. We don’t stop there. Our goal is to set each person up for success, so we also provide reference resources to ensure they have everything needed to resolve the ticket without re-routing or pausing it.

MONITOR to keep control

A comprehensive dashboard provides one place to view all your metrics so you always know where things stand — all in real time. A comprehensive dashboard provides one place to view all your metrics so you always know what the score is — all in real time.