Swish.ai

SLA Breach Intelligence

Ensure your ITSM operations stay on track with Swish AI’s advanced intelligence. Our SLA Breach Intelligence App provides detailed insights into SLA breaches, helping you quickly identify issues and take corrective action to enhance performance and compliance.

Ace your service delivery game with our SLA breach intelligence app

With Swish AI’s SLA Breach Intelligence App, you can gain a comprehensive understanding of why your tickets are breaching SLA and take immediate action to improve your performance and compliance.

Pinpoint bottlenecks and inefficiencies in your processes

Using process mining, Swish AI’s SLA Breach Intelligence reconstructs the journey of every single ticket, identifying the moment of breach and all the patterns and sequences that the ticket has gone through. This helps you pinpoint bottlenecks and inefficiencies in your processes.

Three steps to actionable insights

Swish AI’s SLA Breach Intelligence is organized into three steps, providing an overview of which tickets have breached SLA, details on how they are breaching SLA, and an investigation into the root causes of SLA breaches. This structure allows you to quickly gain insights into your ticket data and take action to improve your performance and compliance.

Enterprise-Grade Solution

Swish AI prioritizes top-tier data security and compliance, adhering to SOC 2 Type II and GDPR standards. Our platform ensures secure, confidential data handling and aligns with global security norms, offering an enterprise-ready solution for dependable ITSM operations.

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