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Ace Your Service Delivery Game with OUR SLA Breach Intelligence App

With Swish AI’s SLA Breach Intelligence App, you can gain a comprehensive understanding of why your tickets are breaching SLA and take immediate action to improve your performance and compliance.
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Pinpoint Bottlenecks and Inefficiencies in Your Processes

Using process mining, Swish AI’s SLA Breach Intelligence reconstructs the journey of every single ticket, identifying the moment of breach and all the patterns and sequences that the ticket has gone through. This helps you pinpoint bottlenecks and inefficiencies in your processes.

Three Steps to Actionable Insights

Swish AI’s SLA Breach Intelligence is organized into three steps, providing an overview of which tickets have breached SLA, details on how they are breaching SLA, and an investigation into the root causes of SLA breaches. This structure allows you to quickly gain insights into your ticket data and take action to improve your performance and compliance.
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Take Action with Advanced Agent Intelligence

Swish AI’s SLA Breach Intelligence App includes built-in tools like Advanced Agent Intelligence to help identify top performers, find training opportunities, and measure unhealthy workloads that are correlated with SLA breaches. With these insights, you can take action to improve your service delivery and reduce major outages TTR.
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