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Swish.ai Library

How to Identify Inefficient ITSM Workflows?
Top Five Hyperautomation Intelligence Use Cases for IT Service Desk
Chatbots and the Automation Dilemma
Why your ITSM Platform is No Longer Sufficient
Top 5 Common ITSM Automation Mistakes and the HyperAutomation Intelligence Solution
What IT Service Desks can Learn from Formula 1 Pit Walls
Swish.ai is like putting a Ferrari engine in your Volvo
How to Improve ROI from Existing IT Service Desk Tools
Practical Advice from 7 ITSM Experts​
3 Sides of the Autonomous Routing Triangle
Why Did Our VP Engineering Recruitment Post Make So Much Noise?
The Hidden Cost of Agent Turnover in ITSM
From Automation to Full Autonomy: Swish.ai Leads the Autonomous ITSM Revolution​​
Escaping the ITSM Firefighting Loop
Top 5 Reasons Your Lean Implementations Will Fail in an IT Service Desk
How to Turn Your ITSM Into a Pillar for Digital Transformation
What is Shift Left and How Does it Work?
What Is MTTR? Understanding the Opportunity Cost of IT Incidents
What Do Ants and AI Have in Common?​
Forecast: AI Will Revolutionize Enterprise Work Over the Next Decade

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Swish.ai Secures $13M Series A Funding to Bring Hyperautomation to Enterprise Service Management
Swish.ai (formerly DeepCoding) Appoints Former ServiceNow VP and CISO Yuval Cohen as Executive Chairman
Swish.ai’s (formerly DeepCoding) CEO Accepted Into Forbes Technology Council​

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