The Swish AI Copilot Solution architecture effortlessly integrates with your existing ITSM tools and is comprised of six core cognitive engines such as NLP clustering and Business Process Mining. This allows you to leverage your historical ITSM data and surface actionable insights, identifying process bottlenecks, recurring incidents, training opportunities, inefficient processes, and much more. performance.
In addition to its 6 core cognitive engines, Swish AI Copilot Solution also includes 4 core real-time services such as Intelligent Process Automation and Abnormal Event Monitoring, allowing you to leverage real-time features such as Intelligent Ticket Routing and Automatic Problem Detection.
Swish AI Copilot solution mines, automates, and predicts the best course of action and then routes to the best-matched and most available IT agent. We ‘swish’ ticket assignments based on skillset and workload — eliminating bottlenecks and turning each agent into a true champion.