Swish.ai Core Technology

Swish.ai was designed to fully leverage ALL internal ITSM data, and is a unique combination of:
6 Core Cognitive Engines

The Swish AI Copilot Solution architecture effortlessly integrates with your existing ITSM tools and is comprised of six core cognitive engines such as NLP clustering and Business Process Mining. This allows you to leverage your historical ITSM data and surface actionable insights, identifying process bottlenecks, recurring incidents, training opportunities, inefficient processes, and much more. performance.

4 Core Platform Services

In addition to its 6 core cognitive engines, Swish AI Solution also includes 4 core services such as Intelligent Process Optimization, Anomalies Detection, Agent Advises and Intelligence Ticket Swarming and Escalation.

Fully Compliant and Secure

Swish’s platform undergoes rigorous external audits and regular updates to deliver the highest grade of industry security and compliance standards, including SOC 2 Type II compliance.
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Ticket Clustering

Swish.ai’s NLP technology allows the platform to read and understand each and every individual ticket. From this, it autonomously generates thousands of AI driven deep clusters (multiple levels of clusters and sub clusters) and names them using smart labelling technology, making it easy to group previously unassociated tickets and understand their overall impact on the ITSM organization.

Business Process Mining

Swish.ai’s Business Process mining technology brings you unprecedented visibility into how your Service Requests, Changes & Problems are handled. When combined with the Swish Deep Clustering technology, business process mining enables IT organizations to increase service management efficiency: Getting end-to-end visibility into your processes and see how they are contributing to concrete business outcomes.
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ITSM Intelligence

Swish.ai transforms your existing ITSM operational data into both Tactical and Strategic intelligence that will help boost your ITSM organizations performance and KPIs.  Swish intelligence can be consumed by your teams in various ways such as; intelligence boards, email alerts, automated reports & notifications in Slack or Teams.

Real-time Monitoring & Alerting

Swish.ai’s NLP technology allows the solution to read and understand each and every individual ticket. From this, it autonomously generates thousands of AI driven deep clusters (multiple levels of clusters and sub clusters) and names them using smart labelling technology, making it easy to group previously unassociated tickets and understand their overall impact on the ITSM organization.
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Automation Intelligence

Swish AI’s solution harnesses Intelligent Triage and Swarming, mining and automating to predict and route tasks to the best-matched, readily available IT agent. By ‘swishing’ ticket assignments based on skillset and workload, it eliminates bottlenecks, empowering each agent to excel.

ENTERPRISE GRADE

ENTERPRISE GRADE

Enterprise-grade Saas platform engineered to handle large data sets

FAST RESULTS

FAST RESULTS

Rapid initial system training allows impactful results within days

NO INSTALLATION

NO INSTALLATION

Deployed remotely with zero integration or installation needed on top of your existing delivery management system

SECURITY & COMPLIANCE

SECURITY & COMPLIANCE

Uncompromising data security already approved by Fortune 200 customers