Optimize your HR management activities with DeepCooding’s automated skill-set mapping capabilities. DeepCoding accumulates knowledge from the vast stream of IT service desk interactions, and identifies employees’ strengths and weaknesses so that you can create more effective training activities and unlock the true potential of each employee. Monitor the availability of every agent and team to proactively identify capacity limitations and bottlenecks that could impact performance, and optimize allocation based on availability, skills, and experience for maximum productivity.
Capture and retain knowledge across organization teams with DeepCoding’s knowledge base, which reads, analyzes, and stores all associated knowledge documentation for every ticket ever created. DeepCoding keeps your organization’s knowledge evergreen by systematically capturing, cataloging, and re-using years of combined agent experience, knowledge, and expertise so that knowledge is never lost. Ensure all team members have access to the knowledge they need when they need it, without relying on specific employees that may not be available.
Get automatic alerts when DeepCoding’s predictive intelligence engine identifies tickets subject to a potential SLA/OLA breach in order to route the ticket to the most qualified team and avoid the breach.
Reduce IT workload while increasing customer satisfaction by preemptively preventing tickets from happening altogether. DeepCoding advanced AI data mining algorithms, identify emerging and recurring issues in real-time. When tickets do occur, DeepCoding takes it a step further and provides agents with probable solutions to tickets based on historical data.
Monitor and manage issues before they escalate and impact the entire organization. Discover the true state of ticket complexity and the potential impact on your business, and get real-time alerts when something affects one of the main organisation KPIs.
Autonomously route tickets between teams and individuals in real-time taking into consideration multiple parameters such as skillset, load, availability, cost, etc…leading to faster resolutions, maximum efficiency, and optimal ITSM operations. This can be achieved thanks to the DeepCoding’s continuous learning of your ITSM environment.
Get ticket quality scores and specific recommendations for improvement based on DeepCoding’s NLP algorithms that measure structured and unstructured data in tickets and automatically grade ticket quality and identify optimization opportunities.
Improve ticket categorization accuracy and efficiency with DeepCoding’s smart clustering NLP engine that automatically categorizes tickets based on data from the tickets and insights from historical data analysis.