Boost your ITSM organization by leveraging your internal ITSM data
Run IT like a boss.

People Intelligence

Process Performance

Tools Optimization

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DeepCoding™ allows ITSM leaders to perform a quantum leap in the efficiency, productivity and performance of their People, Process and Tools, by harnesing the power of AI to effectively leverage their ITSM data, in a ‘virtuous circle’ of Continual improvement.

Reduce Ticket Costs

DeepCoding identifies opportunities to resolve tickets automatically at the service desk or desk-side support level, helping you prevent costly transfers and save time

Automatically Detect Problems

DeepCoding’s NLP-based AI engine automatically groups similar tickets based on the free text data contained in service tickets, such as ticket descriptions and resolution notes, which lets you act on problems that only AI can detect

Get Rid of Inefficient Workflows

DeepCoding uses advanced business process mining to spot inefficient patterns of behavior with surgical precision, such as ping pong, reworks, pending abuse, and poor workload allocation

Do More with The Same Team

DeepCoding automatically scores service delivery reps on their expertise and identifies their strengths and weaknesses, highlighting training opportunities

Improve the CSAT and E-NPS scoring

DeepCoding’s can help identify groups or service types that are leading to high or low satisfactions among your internal customers, including sentiment analysis or clustering free text feedback from the feedback forms

Powerful Search

DeepCoding runs advanced data mining algorithms on historical data to build clusters of past tickets, and identifies Key Performance Indicators such as top-performing reps or groups, and median ticket costs

Optimize images

Resize or compress your images to optimize them. You can use keywords in the title of your image as well as the caption

Use outbound links

There are certain things you can do to increase the credibility of your website. You should also include internal links.

Add more than text

There’s more you can add to improve your SEO ranking. Consider adding other multimedia elements such as videos,

Start blogging

It’s an outstanding tool for lead generation and helps you engage with visitors to your website.

Fix any broken links

If you’re using authority websites for hyperlinks, you shouldn’t have to worry about the links breaking.

Click-worthy title

When it comes to writing titles for search engines, the thing you have to know is you only have 65 characters to write headline.

People Intelligence
DRIVE UNPRECEDENTED ACCOUNTABILITY AND VISIBILITY

Identify both top & under performers across all locations and skill sets to optimize staffing, ticket routing, and operational efficiency

REPLICATE EFFECTIVE BEHAVIORS

Identify and disseminate effective behaviors and best practices to improve overall performance and optimize the customer experience journey

INTELLIGENTLY MANAGE HUMAN RESOURCES

Automatic skill set mapping identifies SMEs training oppotunities, eliminates costly bottlenecks, and intelligently routes tickets

INCREASE KNOWLEDGE DISSEMINATION

Automatic knowledge capture and maintenance facilitates knowledge sharing throughout the organization, and captures and retains tribal knowledge in record time

Process Performance
ELIMINATE INEFFICIENT WORKFLOWS

Pinpoint inefficient patterns (unnecessary ticket hops, rework, “pending” & other aux code abuse, and unbalanced workload allocation)

DETECT PROBLEMS AUTOMATICALLY

Identify emerging and recurring problems in real-time by mining unstructured data, independently of ticket categorization – which tends to be imprecise at best

REDUCE TOTAL COST OF OWNERSHIP

Identify opportunities to shift-left, improve channel mix, reduce ticket volumes, and optimize the end-to-end support model

DRIVE SELF SERVICE & AUTOMATION

Identify self-service and automation opportunities for high velocity ticket types

Tools Optimization
CONSOLIDATE DATA LOGICALLY

Connect disparate data sets in existing technology silos to supercharge problem management and root-cause-analysis

ROUTE TICKETS INTELLIGENTLY

Leverage Intelligent Process automation to intelligently route ticket within complex ITSM environment based on multiple parameters such as capacity, skill sets, cost of resolution, customer sentiment, SLAs, time zones, etc…

MONITOR & PREDICT PERFORMANCE IN REAL-TIME

Proactively identify emerging problems and immediately notify problem managers of anomalies in the IT environment

AUTOMATICALLY CONTROL TICKET QUALITY & KM

Effortlessly interpret context and nuance that lies in the depths of unstructured ticket data and maintain an evergreen knowledge base of experience and expertise

A Platform Secured By Design

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