Boost your ITSM organization by leveraging your internal ITSM data

People Intelligence

Process Performance

Tools Optimization

Run IT like a boss.
Boost your ITSM organization by leveraging your internal ITSM data

Boost your ITSM organization by leveraging your internal ITSM data

People Intelligence

Process Performance

Tools Optimization

Run IT like a boss.

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DeepCoding™ allows ITSM leaders to perform a quantum leap in the efficiency, productivity and performance of their People, Process and Tools, by harnesing the power of AI to effectively leverage their ITSM data, in a ‘virtuous circle’ of Continual improvement.

DeepCoding™ allows ITSM leaders to perform a quantum leap in the efficiency, productivity and performance of their People, Process and Tools, by harnesing the power of AI to effectively leverage their ITSM data, in a ‘virtuous circle’ of Continual improvement.

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Reduce Ticket Costs

DeepCoding identifies opportunities to resolve tickets automatically at the service desk or desk-side support level, helping you prevent costly transfers and save time

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Automatically Detect Problems

DeepCoding’s NLP-based AI engine automatically groups similar tickets based on the free text data contained in service tickets, such as ticket descriptions and resolution notes, which lets you act on problems that only AI can detect

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Get Rid of Inefficient Workflows

DeepCoding uses advanced business process mining to spot inefficient patterns of behavior with surgical precision, such as ping pong, rework, pending abuse, and poor workload allocation

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