Economic Impact

In a world where ITSM leaders face their own "mission impossible" with limited budgets and increasing KPI demands, Swish AI offers a solution. By focusing on IT Stability Intelligence, IT Experience Intelligence, and IT Workforce Optimization Intelligence, organizations can achieve operational excellence, reduce costs, and...

Swish AI's hyperautomation intelligence solution offers a simplified integration process, low learning curve and immediate digital transformation, enabling IT service management (ITSM) leaders to implement technology solutions that transform traditional manual processes to automated, autonomous and data-driven digital operations quickly and easily. Swish eliminates the...

Artificial Intelligence is redefining the role of ITSM in data-driven business organizations. ITSM users expect new solutions to deliver on the promises of service excellence, instant and effective delivery of highly personalized ITSM capabilities. However, many CIOs continue to experience a disconnect between the marketing...

In this post, we will focus on ticket routing operations within the IT Service Desk domain. Organizations typically model business decisions against three key constraints: Problem Identification, Ticket Distribution and Workforce Assignment. The goal of an autonomous ticket routing technology is to optimize for all...