In a world where ITSM leaders face their own "mission impossible" with limited budgets and increasing KPI demands, Swish AI offers a solution. By focusing on IT Stability Intelligence, IT Experience Intelligence, and IT Workforce Optimization Intelligence, organizations can achieve operational excellence, reduce costs, and...
In a world where ITSM leaders face their own "mission impossible" with limited budgets and increasing KPI demands, Swish AI offers a solution. By focusing on IT Stability Intelligence, IT Experience Intelligence, and IT Workforce Optimization Intelligence, organizations can achieve operational excellence, reduce costs, and...
AI is transforming the way organizations operate, and it has the potential to contribute around $13 trillion to the global economic output by 2030. In the context of the IT Service Desk, AI should augment human agents, not replace them. While AI technologies can be...
Swish AI's hyperautomation intelligence solution offers a simplified integration process, low learning curve and immediate digital transformation, enabling IT service management (ITSM) leaders to implement technology solutions that transform traditional manual processes to automated, autonomous and data-driven digital operations quickly and easily. Swish eliminates the...
“Swish.ai is like putting a Ferrari engine in your Volvo”, said one of our enthusiastic customers. How can Swish.ai have such an impact on your existing ITSM system? Let’s take a look under the hood… What is the most dominant factor affecting the time it takes...
“Swish.ai is like putting a Ferrari engine in your Volvo”, said one of our enthusiastic customers. How can Swish.ai have such an impact on your existing ITSM system? Let’s take a look under the hood… What is the most dominant factor affecting the time it takes...
“Swish.ai is like putting a Ferrari engine in your Volvo”, said one of our enthusiastic customers. How can Swish.ai have such an impact on your existing ITSM system? Let’s take a look under the hood… What is the most dominant factor affecting the time it takes...
“Swish.ai is like putting a Ferrari engine in your Volvo”, said one of our enthusiastic customers. How can Swish.ai have such an impact on your existing ITSM system? Let’s take a look under the hood… What is the most dominant factor affecting the time it takes...
“Swish.ai is like putting a Ferrari engine in your Volvo”, said one of our enthusiastic customers. How can Swish.ai have such an impact on your existing ITSM system? Let’s take a look under the hood… What is the most dominant factor affecting the time it takes...
“Swish.ai is like putting a Ferrari engine in your Volvo”, said one of our enthusiastic customers. How can Swish.ai have such an impact on your existing ITSM system? Let’s take a look under the hood… What is the most dominant factor affecting the time it takes...
“Swish.ai is like putting a Ferrari engine in your Volvo”, said one of our enthusiastic customers. How can Swish.ai have such an impact on your existing ITSM system? Let’s take a look under the hood… What is the most dominant factor affecting the time it takes...
“Swish.ai is like putting a Ferrari engine in your Volvo”, said one of our enthusiastic customers. How can Swish.ai have such an impact on your existing ITSM system? Let’s take a look under the hood… What is the most dominant factor affecting the time it takes...
“Swish.ai is like putting a Ferrari engine in your Volvo”, said one of our enthusiastic customers. How can Swish.ai have such an impact on your existing ITSM system? Let’s take a look under the hood… What is the most dominant factor affecting the time it takes...
“Swish.ai is like putting a Ferrari engine in your Volvo”, said one of our enthusiastic customers. How can Swish.ai have such an impact on your existing ITSM system? Let’s take a look under the hood… What is the most dominant factor affecting the time it takes...
“Swish.ai is like putting a Ferrari engine in your Volvo”, said one of our enthusiastic customers. How can Swish.ai have such an impact on your existing ITSM system? Let’s take a look under the hood… What is the most dominant factor affecting the time it takes...
“Swish.ai is like putting a Ferrari engine in your Volvo”, said one of our enthusiastic customers. How can Swish.ai have such an impact on your existing ITSM system? Let’s take a look under the hood… What is the most dominant factor affecting the time it takes...
“Swish.ai is like putting a Ferrari engine in your Volvo”, said one of our enthusiastic customers. How can Swish.ai have such an impact on your existing ITSM system? Let’s take a look under the hood… What is the most dominant factor affecting the time it takes...
“Swish.ai is like putting a Ferrari engine in your Volvo”, said one of our enthusiastic customers. How can Swish.ai have such an impact on your existing ITSM system? Let’s take a look under the hood… What is the most dominant factor affecting the time it takes...
“Swish.ai is like putting a Ferrari engine in your Volvo”, said one of our enthusiastic customers. How can Swish.ai have such an impact on your existing ITSM system? Let’s take a look under the hood… What is the most dominant factor affecting the time it takes...
“Swish.ai is like putting a Ferrari engine in your Volvo”, said one of our enthusiastic customers. How can Swish.ai have such an impact on your existing ITSM system? Let’s take a look under the hood… What is the most dominant factor affecting the time it takes...
“Swish.ai is like putting a Ferrari engine in your Volvo”, said one of our enthusiastic customers. How can Swish.ai have such an impact on your existing ITSM system? Let’s take a look under the hood… What is the most dominant factor affecting the time it takes...
Going digital is not about investing in the latest and greatest technologies. It’s about adopting transforming the people, processes and systems in place to solve business problems. Digital transformation is often seen as a logical and expected end-goal of deploying new technologies. The enterprise IT segment...
Artificial Intelligence is redefining the role of ITSM in data-driven business organizations. ITSM users expect new solutions to deliver on the promises of service excellence, instant and effective delivery of highly personalized ITSM capabilities. However, many CIOs continue to experience a disconnect between the marketing...
In this post, we will focus on ticket routing operations within the IT Service Desk domain. Organizations typically model business decisions against three key constraints: Problem Identification, Ticket Distribution and Workforce Assignment. The goal of an autonomous ticket routing technology is to optimize for all...
It started with a creative approach to finding the perfect VP Engineering for DeepCoding, and ended with an important discussion on gender equality and language...
It is common knowledge that technical service and support is a high turnover industry. In fact, global benchmarking data from 2020 shows that annual agent turnover was about 40% for enterprise agents and a staggering 97% for managed service providers! This...
In this article, we will discuss the difference between automation and autonomy in context of ITSM technology solutions and how Swish.ai has taken the charge of the AI revolution in ITSM....
In this blog, we will focus on understanding the waste processes, the subsequent IT firefighting loop and how intelligent ITSM technology capabilities can help go truly lean with IT Service Desk operations....
Lean IT has failed to present itself as a simple fix for every organization struggling to manage operational bottlenecks and productivity challenges. In fact, Lean IT has been far from delivering the promised rewards....
Since many organizations are pursuing digitization efforts, it’s important to first understand what digital transformation really means. According to Sloan MIT, digital transformation refers to “the use of technology to radically improve performance or reach of enterprises”. The performance refers to customer-facing interactions as well...
