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SWISH IN ACTION

Take Your ITSM Team to the Top of the Podium with Agent Intelligence

Unlock valuable information about your ITSM team’s performance with Swish Agent Intelligence. The Agent Intelligence app leverages cutting-edge process mining and Natural Language Processing technologies to collect data on agent performance throughout the ticket lifecycle. It then uses artificial intelligence to cluster tickets and provide insights into common issues and trends. These insights help you optimize your ITSM process and deliver a better customer experience.
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SCORE BIG WITH DEEP INSIGHTS

Swish Agent Intelligence offers a comprehensive view of key performance indicators across the entire organization. With insights into first contact resolution, percentage of reopened issues, mean time to resolution, time to resolution, and service level agreements, you can identify top performers and improve overall performance.

PROACTIVE PERFORMANCE IMPROVEMENT WITH CUSTOMIZED TRAINING

Swish Agent Intelligence allows you to generate a customized training plan based on deep insights. Match underperforming agents with top performers on specific topics and clusters, improving overall performance and meeting objectives. With Swish, you can take a proactive approach to performance improvement and achieve your ITSM goals.
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