Swish AI has been awarded SOC 2 Type II Certification

November 17, 2022:


At SWISH AI, providing our customers with data security is our highest priority. Aligning with this, we are pleased to announce that we have obtained our System and Organization Controls (SOC) 2 Type 2 certification. 

A SOC 2 Type 2 certification verifies that the company’s information security practices and processes meet the trust principles criteria for security, availability, processing integrity, confidentiality, and privacy.
An in-depth audit was conducted by Deloitte, who verified the security, availability, and confidentiality of the SWISH AI ITSM solution in accordance with the widely recognized auditing standard developed by the AICPA.

This certification affirms Swish’s commitment to data security and to providing the controls and processes needed to safeguard data across the value chain, demonstrating that Swish:

a) Ensures institutional-grade data security for customers that manage millions of communication messages, training content, and tasks every day across their frontline teams.

b) Adheres to the market’s most rigorous security protocols, including regular third-party compliance audits and penetration tests, to deliver a seamless product that meets the highest security needs of organizations.

c) Enables users to progressively implement new use cases, or deploy the platform to more users and geographies while remaining confident that their data security remains in full compliance with the most rigorous industry standards.


Sebastien Adjiman, CEO of Swish, spoke publicly about the audit: 

At Swsh AI we know that the privacy and the security of our customers’ data is of paramount importance. This is why we are constantly adding new security features, improving our existing features, and auditing to find any weaknesses to ensure our customer’s data is safe. In addition to our ISO and GDPR accreditation, being SOC2 compliant is a significant step for us”


With this accreditation, Swish customers can be fully confident that their data is rigorously protected, with all the data control and security systems in place to deliver a robust, SOC-compliant product.   


Our SOC 2 Type 2 report is available to existing customers and prospects upon request (subject to confidentiality obligations). Reach out to your sales representative or customer success manager if you are interested in reviewing this report!

About Swish AI

Swish AI empowers enterprise IT leaders with a cutting-edge AI-powered solution that enables them to optimize and automate their ITSM operations autonomously, turning it into a core digital transformation engine for the entire organization.

The Swish.ai’s autonomous ITSM agnostic optimization platform seamlessly integrates with existing enterprise ITSM tools and harnesses the power of AI to allow enterprise IT service managers to significantly improve the efficiency, productivity, and performance of their teams, processes, and technology.

Swish.ai also provides leaders with actionable strategic insights such as recurring incidents, inefficient processes, automation and training opportunities.

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